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News, Press Releases, & Reseller Reviews

YOUR VOICE MATTERS

We Are In the Relationship Business

We are all about the WOW factor. We pride ourselves on our close relationships with our partners, colleagues, and community. Our mission calls us to foster these partnerships by delivering on our commitments.

We strive to innovate by understanding cause and effect through rigorous experimentation. When you’re a customer here, your voice matters. We implement changes based on your feedback.

Love from our clients

Dean Hawe
Dean Hawe
Dec 2020
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I have been working with the folks from Semify since 2013 and I cant say enough about the quality of work they provide, the professionalism and the dedication to quality work. You will not be disappointed.
Dean Heasley
Dean Heasley
Sept, 2020
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Semify is my go-to SEO company. I trust them with my clients' success, and that's saying alot. They are great at what they do and they are a fun group of people to work with, as well. They have achieved amazing SEO results for some of my most competitive clients. I highly recommend Semify
Steve W
Steve W
June, 2020
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The team at Semify have been fantastic to work with from the very beginning. Monthly meetings with my account manager for my accounts has really put my mind at ease. I had looked at several White Label SEO providers before deciding on using Semify, I am happy to say I made the right choice!
Dexter Stevens
Dexter Stevens
Feb, 2019
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Semify has been very successful so far for my digital marketing career. The level of service is probably the best I have received and you get a real element of trust when using the platform.
Dean Nashville Marketing Systems
Dean Nashville Marketing Systems
May, 2018
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I have used Semify since I started my digital marketing business. They are by far the most responsive vendor that I have. All the clients that I have with them are on the first page, some at number 1, of the search results. I highly highly recommend them.
David B
David B
Nov, 2017
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You guys have made outsourcing 20X more efficient than working with freelancers. Not only do you do great work, but you've provided a structure for communicating, tracking, and managing client projects that's far more organized than anything I could do on my own. You've given me a way to expand my service offerings and add value to my clients without needing to be an expert in SEO and PPC myself. Thanks so much!
Eric
Eric
Oct, 2017
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Working with Semify has been great. I really like that I can see what is going on in the dashboard. I only have two customers today but one is really big and about to get bigger. I've been impressed with the first group of onsite blogs. My Account Manager has been really responsive - she follows up with me and asks questions.
Marcus
Marcus
Oct, 2017
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You guys are just great!
G Deprigo.com
G Deprigo.com
Oct, 2017
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I really like my Account Manager. He is on top of it and an important part of my team. If it wasn't for him I wouldn't be able to manage all of the SEO work.
Nathan
Nathan
Oct, 2017
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I'm very pleased with the platform. My Account Manager has been very responsive and he has helped me win new clients. My clients have given the services good feedback.
Scott Kempler Creative
Scott Kempler Creative
Oct, 2017
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So far, our relationship has been exactly what I was hoping to get. I have an team on-shore, who knows what they are doing, so I can sell with confidence. Semify also provides me with tools to help me sell. My Account Manager not only keeps up with me and even holds me accountable.
Agency850
Agency850
Oct, 2017
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What makes you guys great is the personal relationship I have with you. Daily interactions with my Account Manager and regular calls with the Executive Team for several years ongoing is something I greatly appreciate. When the C-Level Execs regularly get on customer calls, you know you are working with a team that cares.
Auggie Ask8
Auggie Ask8
Sept, 2017
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You guys are a 10 out of 10. Communication is EVERYTHING to me. Even when setting up the white label portal, Andrew was extremely responsive - from the beginning. It has just been spot-on. This gives me huge confidence in you guys for managing client issues. I know I can trust the Semify team.
Chris W
Chris W
Aug, 2017
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It is really nice to have the dashboard, I don't have to call and get updates. When I do need to call, my Account Manager is very responsive, and whenever I put a rush on things she gets back to me very quickly.
Bryan
Bryan
Aug, 2017
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Having a team in the US is huge for me. I've tried MANY SEO reseller firms, so I've got a point of comparison. You guys are awesome. I really like having the writer kick-off call. This was a really smart move for Semify. I have my end-clients on the phone with the writer and they love it.
Don A Top Quality Online Solutions
Don A Top Quality Online Solutions
Aug, 2017
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You guys are great. Jeff is extremely responsive to my needs. It is a solid offering and I really like the 24x7 portal to have visibility into my campaigns. The information in the dashboard is very helpful. Also, having a printable sales proposal is awesome - it saves tons of time for me. Finally, your change in the termination notice when you got rid of the 30-day notice - that was also awesome. I have nothing but good things to say about Semify. And Jeff is really awesome. We have a great partnership.
Brandon Phipps Second Star Technologies
Brandon Phipps Second Star Technologies
Aug, 2017
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Everyone at my company thinks the partnership with Semify is spectacular. The digital marketing results we've seen for our small business clients are outstanding. Additionally, the entire Semify team listens to our feedback and takes action when we need it. It is a real partnership that has been critical in our growth. I just can't say enough about you guys.
Ben V
Ben V
Aug, 2017
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I can't say enough about Semify. You guys are a big part of our business. Chris is very responsive. The notes in the tasks are thorough and show committment. The Semify leadership team is very engaged with me - you guys do this very well. You clearly try to make agencies stronger. I have really enjoyed our strategy sessions, the round tables, and the case studies you have presented to us. We are all growing our businesses together as partners.
Greg C
Greg C
Aug, 2017
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Overall, this is a great service with a great dashboard. It is a comprehensive program. It is the right amount of data that is relevant and helpful. This is a solid way for any agency to carry out the operational work of digital marketing at scale.
J.B.
J.B.
July, 2017
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Semify's technology is easy to integrate. I use the Zapier API with 4 clients and it works great. I find the proposal software very easy to use. I sent out 3 PDF's to prospects today.
Brett W
Brett W
August 2021
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I love working with Semify. Their team is super professional and they provide great value for my clients at wonderful prices. I highly recommend reaching out to them to see if they'd be a good fit for your agency!
Shelly Jackson Buffington
Shelly Jackson Buffington
May 2021
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Matt and the rest of the Semify team are absolute SEO wizards who know their stuff. I feel confident asking them any questions I have about SEO best practices, and I appreciate their help!
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Customer Satisfaction Scores

Overview

Reseller reviews and testimonials are heart-warming. But we like data. The Lean Startup Methodology insists that assumptions be backed-up by real numbers. Furthermore, one-time surveys are fairly useless. According to Eric Ries, you need use Innovation Accounting (which we do here at Semify) to show improvement over time. Specifically, cohort analysis is required as you experiment with different approaches to establish cause-and-effect relationships about your business.

Account Manager Responsiveness

Being responsive to your customers is a critical part of any service business. In the first quarter of 2017, our team designed an experiment to see if they could improve customer satisfaction with responsiveness by providing highly-structured, timely and proactive communication within customer service tickets. The results of the experiment were strong, with very positive reseller reviews. They improved the initial customer satisfaction score by 15% (3.9 to a 4.5). We have been measuring this ever since (see the data below). After the initial excitement, the scores did decline from 4.5 to 4.4, and then 4.3. But they seem to have found a resting place at 4.3 / 5 – which we feel is very responsive to our resellers.

Dashboard Satisfaction

As a white label SEO provider, our technology is the glue that helps over 250 agencies coordinate activities and meet deadlines. We have more recently started measuring customer satisfaction with our dashboard. As you can see from the scores below, this is an area that needs improvement. Our initial score of 3.8 sunk to 3.5 in July. While we have seen a bounce back to 3.9 in August 2017, we are also looking closely at the data. New members to the Semify reseller community give the lowest scores. The team has several experiments under way to address this.

Onboarding Satisfaction

Due to the complexity of search engine optimization, onboarding can be a challenge for new resellers. Using our Lean Startup innovation engine, our team found a way to reduce friction for new agencies joining the Semify family. Specifically, there are a series of structured calls and training sessions that introduce brand new agencies to our terminology, sales approach, SEO philosophy and technology. As we have worked on this, our scores have improved. We are particularly proud of the 4.7 we got in July 2017.

Onsite Content

Writing great content is key to SEO success. We’ve known this for years, which is why we have invested so heavily in our Premium Content Team in Rochester, NY. But there was room for improvement. Our team (again, using the Lean Startup Innovation Engine) decided to see if they could push their customer satisfaction and customer review scores higher by introducing a kick-off call where the end-client would join with the reselling agency and the writer to discuss the editorial calendar. These discussions proved very useful for all involved. The writers reported greater understanding of the end-client’s business and the resellers reported higher customer satisfaction. This is now standard process, and you can see that our scores have climbed from 4.0 to 4.2 over the last 5 months.

Onsite SEO Projects

Due to the complexity of search engine optimization, onboarding can be a challenge for new resellers. Using our Lean Startup innovation engine, our team found a way to reduce friction for new agencies joining the Semify family. Specifically, there are a series of structured calls and training sessions that introduce brand new agencies to our terminology, sales approach, SEO philosophy and technology. As we have worked on this, our scores have improved. We are particularly proud of the 4.7 we got in July 2017.

PPC Projects

The last customer satisfaction survey to share is our “Satisfaction with PPC” survey. Similar to our Dashboard satisfaction scores, this is an area where we need work. As you can see, the scores have dipped below the 4.0 mark, something we don’t like to see. The team has recognized this and we are working on several approaches to better serve our agency partners. Stay tuned.

Conclusion

We believe these Semify reseller reviews, quantitative customer service data and cultural indicators all demonstrate Semify is headed in the right direction. As always, we are open to feedback and know that this will be a continuous improvement process.

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