Your Voice Matters
We Are In the Relationship Business
We are all about the WOW factor. We pride ourselves on our close relationships with our partners, colleagues, and community. Our mission calls us to foster these partnerships by delivering on our commitments.
We strive to innovate by understanding cause and effect through rigorous experimentation. When you're a customer here, your voice matters. We implement changes based on your feedback.
Love from our clients
Brett W
August 2021I love working with Semify. Their team is super professional and they provide great value for my clients at wonderful prices. I highly recommend reaching out to them to see if they'd be a good fit for your agency!
Shelly Jackson Buffington
May 2021Matt and the rest of the Semify team are absolute SEO wizards who know their stuff. I feel confident asking them any questions I have about SEO best practices, and I appreciate their help!
Aaron Walker
April 2021Working with Semify has been nothing short of amazing. Their accountability, quality, and communication go beyond the standard of any company I have ever worked with. Thank you, and keep up the great work.
Bill Fow
April 2021The Semify team is organized, professional and great at what they do. What I like most is the personal touch, I speak with my account manager regularly for over a year and he knows my goals through and through.
Anthony Dean-Neil
April 2021I worked with Matt and Jeff, they help me with a project I was doing. Their team is very knowledgeable in the field. I will use them (Semify) in future project.
Josh Weikel
April 2021It's been great working with Semify - I've seen my quarterly volume for qualified traffic continue to grow. Very pleased with the results.
Christine Mullen
April 2021Working with Semify has been great experience over the years! Their knowledge of SEO and amazing customer service has made them a great partner for our business.
Olivia Colman
April 2021We have been with Semify for 5 years. They are very responsive whether via email or phone. Semify is local and hence, they do understand nuances and operational patterns of most businesses without a lot of lead time. For our PPC and SEO accounts they have a single analyst assigned to understand the business, campaign, and desire objective without loss of information. The analysts are very knowledgeable and we are able to to work with them to tweak campaigns to match client needs and marketing goals.
Jared Schweers
March 2021Semify has been awesome to work with. They respond quickly and answer any questions along the way. I'd highly recommend their services!
ABN Circle
March 2021Great company! They are very helpful and provide great results!
John Wallace
March 2021Everyone is prompt and extremely organized with every task assigned to them!
Chris Macomber
Feb 2021Semify has been a huge asset to our company and has been a great partner. I would recommend them to any agency that is looking to expand without bringing on additional overhead. Thank you for the amazing work and awesome support team members.
Aaron Meyer
Feb 2021It's great to have been working with Semify for several months. They are responsive, knowledgeable about their craft, and run a tight ship on providing great value to clients. Highly recommend them!
Mike R.
Feb 2021Not only is Semify incredibly knowledgeable about modern SEO and marketing, they are exceptional easy and pleasant to work with. The team here goes above and beyond with communication, follow-through, and support. For several years, they have been a valuable collaborator. Highly recommended.
Erica M
Feb 2021My experience with Semify has been great. They are very responsive and allowed my business to expand and offer some services as we were running out of bandwidth. I am looking forward to continue growing with them.
A-1 Printing
Feb 2021I'm really impressed with the service. The Semify team has great communication and they've been a joy to work with.
Analytics at Silent Freeway
Feb 2021Semify is an outstanding SEO provider and partner. I appreciate their high levels of collaboration with my team. It takes a huge weight off of my shoulder to know that my client's SEO campaigns are well managed. I appreciate their dedication and hard work. What sets Semify apart is their responsiveness and proactive approach to making sure tasks are completed quickly, questions are answered promptly and issues resolved in a timely manner with excellent follow through and follow up!
Commercialvoice
Feb 2021It took FOREVER to find a good SEO partner. We went through several before we found Semify. SO glad we did!! They are SUPER qualified, they know their business, they are PROFESSIONAL (not a bunch of kids that are taking a stab at SEO) and are ALL inside the U.S. SERIOUSLY, they all work and LIVE in the U.S. No more language barrier, no more time zone barrier. Semify is an SEO "Dream Team".
Steven Frusolone
Jan 2021Been working with Semify for a few months. While there are certainly some opportunity areas for them to improve on some things as well as some additional offerings we have requested, they are extremely professional, responsive and do a great job managing campaigns. They are extremely knowledgeable and always providing guidance when requested.
Dean Hawe
Dec 2020I have been working with the folks from Semify since 2013 and I cant say enough about the quality of work they provide, the professionalism and the dedication to quality work. You will not be disappointed.
Dean Heasley
Sept, 2020Semify is my go-to SEO company. I trust them with my clients' success, and that's saying alot. They are great at what they do and they are a fun group of people to work with, as well. They have achieved amazing SEO results for some of my most competitive clients. I highly recommend Semify
Steve W
June, 2020The team at Semify have been fantastic to work with from the very beginning. Monthly meetings with my account manager for my accounts has really put my mind at ease. I had looked at several White Label SEO providers before deciding on using Semify, I am happy to say I made the right choice!
Dexter Stevens
Feb, 2019Semify has been very successful so far for my digital marketing career. The level of service is probably the best I have received and you get a real element of trust when using the platform.
Dean
Nashville Marketing Systems
May, 2018
I have used Semify since I started my digital marketing business. They are by far the most responsive vendor that I have. All the clients that I have with them are on the first page, some at number 1, of the search results. I highly highly recommend them.
David B
Nov, 2017You guys have made outsourcing 20X more efficient than working with freelancers. Not only do you do great work, but you've provided a structure for communicating, tracking, and managing client projects that's far more organized than anything I could do on my own. You've given me a way to expand my service offerings and add value to my clients without needing to be an expert in SEO and PPC myself. Thanks so much!
Eric
Oct, 2017Working with Semify has been great. I really like that I can see what is going on in the dashboard. I only have two customers today but one is really big and about to get bigger. I've been impressed with the first group of onsite blogs. My Account Manager has been really responsive - she follows up with me and asks questions.
Marcus
Go Viral Marketing
Oct, 2017
You guys are just great!
G
Deprigo.com
Oct, 2017
I really like my Account Manager. He is on top of it and an important part of my team. If it wasn't for him I wouldn't be able to manage all of the SEO work.
Nathan
Oct, 2017I'm very pleased with the platform. My Account Manager has been very responsive and he has helped me win new clients. My clients have given the services good feedback.
Scott
Kempler Creative
Oct, 2017
So far, our relationship has been exactly what I was hoping to get. I have an team on-shore, who knows what they are doing, so I can sell with confidence. Semify also provides me with tools to help me sell. My Account Manager not only keeps up with me and even holds me accountable.
Agency850
Oct, 2017What makes you guys great is the personal relationship I have with you. Daily interactions with my Account Manager and regular calls with the Executive Team for several years ongoing is something I greatly appreciate. When the C-Level Execs regularly get on customer calls, you know you are working with a team that cares.
Auggie
Ask8
Sept, 2017
You guys are a 10 out of 10. Communication is EVERYTHING to me. Even when setting up the white label portal, Andrew was extremely responsive - from the beginning. It has just been spot-on. This gives me huge confidence in you guys for managing client issues. I know I can trust the Semify team.
Chris W
Aug, 2017It is really nice to have the dashboard, I don't have to call and get updates. When I do need to call, my Account Manager is very responsive, and whenever I put a rush on things she gets back to me very quickly.
Bryan
Aug, 2017Having a team in the US is huge for me. I've tried MANY SEO reseller firms, so I've got a point of comparison. You guys are awesome. I really like having the writer kick-off call. This was a really smart move for Semify. I have my end-clients on the phone with the writer and they love it.
Don A
Top Quality Online Solutions
Aug, 2017
You guys are great. Jeff is extremely responsive to my needs. It is a solid offering and I really like the 24x7 portal to have visibility into my campaigns. The information in the dashboard is very helpful. Also, having a printable sales proposal is awesome - it saves tons of time for me. Finally, your change in the termination notice when you got rid of the 30-day notice - that was also awesome. I have nothing but good things to say about Semify. And Jeff is really awesome. We have a great partnership.
Brandon Phipps
Second Star Technologies
Aug, 2017
Everyone at my company thinks the partnership with Semify is spectacular. The digital marketing results we've seen for our small business clients are outstanding. Additionally, the entire Semify team listens to our feedback and takes action when we need it. It is a real partnership that has been critical in our growth. I just can't say enough about you guys.
Ben V
Aug, 2017I can't say enough about Semify. You guys are a big part of our business. Chris is very responsive. The notes in the tasks are thorough and show committment. The Semify leadership team is very engaged with me - you guys do this very well. You clearly try to make agencies stronger. I have really enjoyed our strategy sessions, the round tables, and the case studies you have presented to us. We are all growing our businesses together as partners.
Greg C
Aug, 2017Overall, this is a great service with a great dashboard. It is a comprehensive program. It is the right amount of data that is relevant and helpful. This is a solid way for any agency to carry out the operational work of digital marketing at scale.
J.B.
July, 2017Semify's technology is easy to integrate. I use the Zapier API with 4 clients and it works great. I find the proposal software very easy to use. I sent out 3 PDF's to prospects today.
Let Us Know How We're Doing
Customer Satisfaction Scores
Overview
Reseller reviews and testimonials are heart-warming. But we like data. The Lean Startup Methodology insists that assumptions be backed-up by real numbers. Furthermore, one-time surveys are fairly useless. According to Eric Ries, you need use Innovation Accounting (which we do here at Semify) to show improvement over time. Specifically, cohort analysis is required as you experiment with different approaches to establish cause-and-effect relationships about your business.
We have been immersed in Lean Thinking and Cohorts for almost a year now. As we've applied them to everything we do, it has had some amazing results. We think these are the numbers you should want to see before selecting a while label SEO reselling partner. And we are happy to share our data with you with full transparency in the categories below.
Account Manager Responsiveness
Being responsive to your customers is a critical part of any service business. In the first quarter of 2017, our team designed an experiment to see if they could improve customer satisfaction with responsiveness by providing highly-structured, timely and proactive communication within customer service tickets. The results of the experiment were strong, with very positive reseller reviews. They improved the initial customer satisfaction score by 15% (3.9 to a 4.5). We have been measuring this ever since (see the data below). After the initial excitement, the scores did decline from 4.5 to 4.4, and then 4.3. But they seem to have found a resting place at 4.3 / 5 - which we feel is very responsive to our resellers.
Dashboard Satisfaction
As a white label SEO provider, our technology is the glue that helps over 250 agencies coordinate activities and meet deadlines. We have more recently started measuring customer satisfaction with our dashboard. As you can see from the scores below, this is an area that needs improvement. Our initial score of 3.8 sunk to 3.5 in July. While we have seen a bounce back to 3.9 in August 2017, we are also looking closely at the data. New members to the Semify reseller community give the lowest scores. The team has several experiments under way to address this.
Onboarding Satisfaction
Due to the complexity of search engine optimization, onboarding can be a challenge for new resellers. Using our Lean Startup innovation engine, our team found a way to reduce friction for new agencies joining the Semify family. Specifically, there are a series of structured calls and training sessions that introduce brand new agencies to our terminology, sales approach, SEO philosophy and technology. As we have worked on this, our scores have improved. We are particularly proud of the 4.7 we got in July 2017.
Onsite Content
Writing great content is key to SEO success. We've known this for years, which is why we have invested so heavily in our Premium Content Team in Rochester, NY. But there was room for improvement. Our team (again, using the Lean Startup Innovation Engine) decided to see if they could push their customer satisfaction and customer review scores higher by introducing a kick-off call where the end-client would join with the reselling agency and the writer to discuss the editorial calendar. These discussions proved very useful for all involved. The writers reported greater understanding of the end-client's business and the resellers reported higher customer satisfaction. This is now standard process, and you can see that our scores have climbed from 4.0 to 4.2 over the last 5 months.
Onsite SEO Projects
In the old days, you could do onsite SEO and then wait for rankings. This is not the case any longer. Keyword space is competitive and SEO is a household word now. However, this does not diminish the need for great onsite SEO. This is a more recent customer satisfaction survey for us, but it has shown some strong results right out of the gate with an average rating of 4.4/5.
PPC Projects
The last customer satisfaction survey to share is our "Satisfaction with PPC" survey. Similar to our Dashboard satisfaction scores, this is an area where we need work. As you can see, the scores have dipped below the 4.0 mark, something we don't like to see. The team has recognized this and we are working on several approaches to better serve our agency partners. Stay tuned.
Conclusion
We believe these Semify reseller reviews, quantitative customer service data and cultural indicators all demonstrate Semify is headed in the right direction. As always, we are open to feedback and know that this will be a continuous improvement process.
Contact Us
Office Address
- Semify, LLC
- 34 Elton St, Suite 204
- Rochester, NY 14607
Contact Info
- Phone: (888) 574-5730
- Email: info@semify.com
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